Privacy Policy

Protecting the privacy and security of the personal information of all visitors to our websites (www.cisuvc.com, www.klaran.com) is important to us. In addition to compliance with applicable laws and regulations, your personal information is handled in accordance with the following:

Types of information we collect

Personal Information: information that may be reasonably associated with, linked to, or used to identify you or allow you to be personally identified or contacted. For example, Personal Information may include information such as your name, phone number, email address, or address either alone or in combination with other information. Personal information can also include information about you that is available on the internet, such as from social networking sites, or publicly available information that we may acquire from service providers and third parties.

Navigational Information: information about your computer and your visits to our websites, such as your IP address, geographic location, browser type, referral source, length of visit, and pages viewed.

Payment Information: We collect payment information from you when you place an order for our products or certain services. We use a third-party service provider to handle credit card processing.

You are free to browse our websites without providing any Personal Information about yourself. When you visit our websites or request information through our websites, we request that you provide certain Personal Information about yourself (such as your name, email address, phone number, job title, company), and we collect Navigational Information. If you do not want us to collect your Personal Information through our websites, please do not provide it to us.

Purpose of use of personal information

We may use the Personal Information we collect about you for the following purposes:

  • Responding to your inquiries and fulfilling your requests, such as to send you requested materials and content, as well as information and materials regarding our products and services
  • Providing products and services to you or completing a transaction or service requested by you  
  • Improving our products and services 
  • Improving our websites to help meet your needs 
  • Helping us create and publish content that may be relevant to you 
  • Sending you marketing communications that we believe may be of interest to you 
  • Notifying you about changes to this privacy policy, if necessary 

We may combine and enhance the Personal Information we collect and obtain about you with information we receive from service providers or third parties, provided that we use the combined information in accordance with this Privacy Policy.

We use Navigational Information to improve our websites. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about our products and services.

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. You can always opt not to disclose information. However, if you elect to do so, we may be limited in responding to your inquiry or providing products and services to you.

Our legal basis for collecting and using the Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it. We will collect and use your Personal Information where the processing is in our legitimate business interests, such as for direct marketing and sales of our products and services to prospective customers. Our legal basis for processing Personal Information in certain circumstances will also be based on your consent to do so or where we need the Personal Information in order to perform a contract with you or in order to enter into a contract with you. In some cases, we may also have a legal obligation to collect Personal Information from you.

Opt-out of email marketing communications: You have the option of choosing not to receive marketing emails from us. You can opt-out of receiving our marketing emails by using the opt-out link included in our marketing emails.

Sources of information

We and our service providers may collect Personal Information from a variety of sources, including:

Through our Websites: We may collect Personal Information through our websites (e.g. when you contact us, register for a webinar, subscribe to our email newsletter, download content (e.g. whitepapers, brochures)).

Offline: We may collect Personal Information from you offline, such as when you provide us with your information at an event or trade show or during phone calls with company representatives.

Through You: We may collect information such as your location or your preferred means of communication when you voluntarily provide it. Unless combined with Personal Information, this information does not personally identify you or any other user of the website.

Information from Other Sources: In order to enhance our ability to provide relevant marketing materials and communications, offers, and services to you, we may obtain Personal Information about you from other sources, such as service providers, public databases, social media sites, as well as from other third parties.

Disclosure to third parties
  
We will not disclose the Personal Information you provide to any third party except in the following cases:

  • To the extent necessary to fulfill the above purposes, personal information may be disclosed to our consignees, business partners (e.g. agents or distributors), subsidiaries, or our parent company (Asahi Kasei).
  • In the course of cooperating with authorities or complying with legal requirements. 
  • When we have obtained your prior consent to such disclosure. 

Access to registered information

Upon your request, Crystal IS will provide you with information about whether we hold any of your Personal Information. If you provide us with Personal Information, you have the right to request access to, correct, remove, or restrict the use or disclosure of any Personal Information about you that has been collected and stored by Crystal IS. To exercise any of these rights, please contact us at privacy@cisuvc.com or by mail to Crystal IS, 70 Cohoes Avenue, Green Island, NY 12183, Attn: Privacy. We will respond to your request to access, correct, remove your information within a reasonable timeframe and notify you of the action we have taken. Crystal IS will take any privacy complaint seriously. In addition, depending on where you live, you may have the right to lodge a complaint with a supervisory authority.

Security precautions

Reasonable and appropriate security measures are employed in the maintenance and management of your personal information in order to minimize the likelihood of risks such as unauthorized access, loss, damage, alteration, and disclosure.

Information that is sent over the internet cannot be guaranteed to be 100 percent secure. As a result, we cannot ensure or warrant the security of any information you send to us and you understand that any information that you transfer to us is sent at your own risk.

Once we receive your information, we make reasonable efforts to ensure security on our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of security.

If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using our websites or by providing Personal Information to us you agree that we can communicate with you electronically regarding security, privacy, and administrative issues pertaining to your use of our websites. In these circumstances, we may send an email to you at the email address that you have provided to us.

Information collected automatically

No personally identifiable information (e.g. name, email address, phone number, address) is collected automatically when you access our websites. We do collect anonymous information related to site usage for aggregate analysis to improve our websites. This anonymous information includes a log of which pages you viewed, and the domain name of the site (i.e. a referral site) from which you accessed our websites.

Cookies

Our websites use cookies (data which a site’s server sends to the user’s computer) in order to analyze trends, provide advanced services and to improve your experience with our websites. Crystal IS uses Google Analytics to collect information about how you use our websites. Google Analytics is a web analytics service provided by Google. Google Analytics uses cookies and similar technologies to analyze how users use a website. For more information about Google Analytics, or to opt-out of tracking by Google Analytics, please visit: https://tools.google.com/dlpage/gaoptout

We also use a third-party marketing automation system that uses cookies and activity tracking on our websites, links to our content and links on social media profiles managed by Crystal IS. This system tracks visitor and prospect activities on our websites and landing pages by setting cookies on your browsers. Cookies are set to remember preferences (like form field values) when you return to our websites. This system also sets a cookie for logged-in users to maintain the session and remember table filters.

The marketing automation system sets first-party cookies for tracking purposes, and sets third-party cookies for redundancy. Using first-party and third-party cookies together is standard in the marketing automation industry. Cookies from this marketing automation system don’t store personally identifying information, only a unique identifier for the session.

You have the ability to accept or decline cookies. If you choose to decline cookies, you may not be able to fully experience the interactive features of our websites when you visit.

Revision of this policy

This policy may be revised from time to time. Please refer to this page occasionally.

Scope of this policy

This policy applies only to the sites at the domains www.cisuvc.com and www.klaran.com. This site contains links to other websites. We are not responsible for the privacy practices of other sites. Please refer to the privacy policies of those sites separately. Please contact us at privacy@cisuvc.com if you have any questions regarding the content of our Privacy Policy.


BD-POL-001